As you will have seen 2FA has been added as an option to the withdraw process. We have also added the ability to select the coin to be withdrawn and specify the amount (so we can now support partial withdraws from the dashboard in a more manageable way). This means that the responsibility to select the correct coin and enter the amount you want to withdraw now rests with you, the account holder.
We have received a number of requests to withdraw XAI (which is the default if nothing is selected) and zero value. These requests will be canceled. If you want to withdraw XAI or BTC from your dashboard account please select the correct coin and enter the amount you would like to withdraw. This will make things run much smoother and allow you to receive your coins in a much more timely manner.